Refund policy
Returns and refunds
We keep our returns policy simple.
This policy covers:
- change-of-mind returns within 14 days of delivery, and
- your rights if an item is faulty, damaged, unsafe or not as described.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Change-of-mind returns
We accept change-of-mind returns within 14 days of delivery.
To be eligible, the item must be:
- unused and not worn in a sauna
- unwashed and unaltered
- in original condition, free from marks, odours and damage
- returned with proof of purchase, and
- returned with original packaging where reasonably possible
Because this is headwear, we can only accept change-of-mind returns where the item is returned in a condition that allows it to be resold.
Customers are responsible for change-of-mind return shipping unless we agree otherwise.
We do not charge a restocking fee.
Faulty, damaged, unsafe or not-as-described items
If you believe your item is faulty, damaged, unsafe or not as described, please contact us as soon as possible via our Contact page
, and include your order number and photos if available.
If the item has a major problem, you may choose a refund or replacement.
If the problem is minor, we may repair or replace the item within a reasonable time.
If we confirm a fault, we will reimburse reasonable return costs.
You do not need the original packaging to make a claim, although we may ask for proof of purchase.
Order cancellations before dispatch
If you need to cancel or change an order before it has been dispatched, please contact us as soon as possible via our Contact page
.
If the order has not yet been dispatched, we will do our best to help.
Once an order has been dispatched, it can no longer be cancelled and this policy applies instead.
Pre-orders
Pre-orders can be cancelled at any time before dispatch via our Contact page
.
If we cannot supply your pre-order, or if there is a material delay, we will contact you with the options available to you.
Exchanges
We do not currently offer a separate exchange process.
If your item is faulty and a replacement is the appropriate remedy, we will arrange one, subject to availability.
How to start a return or claim
Please contact us via our Contact page before sending anything back.
Include your order number, the reason for the return or claim, and photos if the item is faulty or damaged.
If your return or claim is approved, we will send instructions and the return address:
Humi Co
Suite 24018
15 Southern Cross Lane
Melbourne VIC 3000
Australia
Refunds
Once we receive the returned item or complete our assessment, we will confirm the outcome.
Approved refunds are issued to the original payment method unless we agree otherwise.
Your bank or payment provider may take additional time to process the refund after it has been issued.